Refund and Cancellation Policy

The service is billed monthly in advance, per client, and renews automatically. It is sold without a minimum or a setup fee. You can cancel at any time, for one client or for all of them. Cancelling stops the next renewal and our team keeps delivering until the end of the period you have already paid for. Fees already paid are not refunded.

The sections below are the full terms. This policy forms part of our Terms of Service.

The service is a recurring subscription, charged monthly in advance in US dollars by invoice or Stripe payment link, at the per-client price we confirm with you before the first charge. The quantity is the number of clients you have with us. It renews automatically at the end of each month, at the then-current price, until you cancel.

We email a receipt for every charge. If a charge fails, we may retry it over several days and may pause delivery until it clears.

Email support@localaeo.ai from the address on the account and tell us which clients to cancel, or that you are cancelling the whole service. You do not need to give a reason and there is no exit interview.

We treat the date you email us as the cancellation date, not the date we get to it, and we confirm the cancellation by email.

Cancellation takes effect at the end of your current paid period. It is not immediate, and that is deliberate: you have already paid for the remainder of the period, so our team keeps delivering that client's work until it expires. Nothing further is charged for that client after that.

After the period ends, delivery for that client stops, the client's agent answers site may be taken down, and the client's platform data is retained and then deleted on the schedule in our Privacy Policy.

To add a client, tell us. We confirm the start date and the change to your monthly charge before our team begins work on it.

Removing a client is a cancellation for that client: it takes effect at the end of the current paid period, and your charge goes down from the next period.

Fees are non-refundable, including for partial periods and for periods in which you did not use the deliverables. Because cancellation leaves the service running to the end of the period you paid for, cancelling does not produce an unused portion to refund.

We make three exceptions, and we apply them without argument:

• Duplicate or incorrect charges. If you were billed twice, billed after a valid cancellation, or billed the wrong amount, we refund the difference in full.
• Our failure to deliver. If we did not deliver a client's work for a sustained part of a billing period, and could not make it good, we refund a fair portion of that period.
• We discontinue the service. If we shut down the service mid-period, we refund the unused portion, as stated in our Terms of Service.

Refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank. To request one, email support@localaeo.ai with the account name and the charge date.

If a charge looks wrong, email support@localaeo.ai before opening a dispute with your bank. We answer billing email quickly and can usually resolve a mistaken charge the same day, which is faster than a chargeback and keeps your clients' work running.

We may pause delivery on an account with an open chargeback until it is resolved.

Billing questions: support@localaeo.ai

AEOMCP LLC

1700 Northwest 64th Street, Suite 201, Seattle, WA 98107, United States